Privacy Policy
Goshen Projects Solutions (Pty) Ltd
1. Introduction
Goshen Projects Solutions (Pty) Ltd ("we," "us," "our," or "Goshen Projects Solutions") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://goshenprojects.co.za, use our services, or interact with us.
This policy complies with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection legislation.
Our Contact Details:
Physical Address
22 Richards Dr, Halfway House, Midrand 1632, South Africa
Phone
061 530 7314
info@goshenprojects.co.za
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Request a quote or consultation
- Contact us via phone, email, or contact forms
- Subscribe to our newsletter or marketing communications
- Create an account on our website
- Engage our services
- Provide feedback or reviews
This information may include:
2.2 Information Automatically Collected
When you visit our website, we may automatically collect certain information, including:
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
3. How We Use Your Information
3.1 Service Delivery
- Processing service requests and quotations
- Scheduling appointments and site visits
- Delivering construction and maintenance services
- Managing projects and client relationships
- Communicating about your projects
3.2 Business Operations
- Processing payments and maintaining financial records
- Managing customer accounts
- Providing customer support
- Conducting quality assurance and project follow-ups
- Maintaining records for warranty and compliance purposes
3.3 Marketing and Communications
- Sending promotional materials and newsletters (with your consent)
- Informing you about new services and special offers
- Conducting customer satisfaction surveys
- Building and maintaining customer relationships
3.4 Legal and Compliance
- Complying with legal obligations and regulations
- Maintaining NHBRC, CIDB, and other certification requirements
- Protecting our legal rights and preventing fraud
- Responding to legal processes and government requests
3.5 Website Improvement
- Analyzing website usage and performance
- Improving user experience and functionality
- Developing new features and services
- Conducting research and analytics
4. Legal Basis for Processing (POPIA Compliance)
We process your personal information based on the following lawful grounds:
Consent
You have given explicit consent for specific purposes
Contractual Necessity
Processing is necessary to fulfill our service agreements
Legal Obligation
We must process your information to comply with South African law
Legitimate Interests
Processing is necessary for our legitimate business interests, provided your rights are not overridden
5. How We Share Your Information
5.1 Service Providers and Contractors
- Subcontractors and specialist tradespeople
- Suppliers and material vendors
- Professional consultants (engineers, architects)
- Payment processors
5.2 Business Partners
- Insurance providers
- Certification bodies (NHBRC, CIDB, ECSA)
- Industry associations
5.3 Legal and Regulatory Authorities
- Government agencies and regulators
- Law enforcement when legally required
- Legal advisors and auditors
5.4 Third-Party Service Providers
- Website hosting and maintenance providers
- Email service providers
- Marketing and analytics platforms
- Customer relationship management (CRM) systems
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, regulatory, and contractual obligations
- Resolve disputes and enforce agreements
- Maintain warranty and project records
Retention Periods:
Active client records
Duration of service relationship plus 5 years
Project documentation
5 years after project completion (NHBRC requirements)
Financial records
5 years (South African tax law requirements)
Marketing communications
Until you unsubscribe or withdraw consent
After the retention period, we securely delete or anonymize your information.
8. Your Rights Under POPIA
You have the following rights regarding your personal information:
Right to Access
Request access to your personal information we hold
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request deletion of your personal information (subject to legal retention requirements)
Right to Object
Object to processing of your information for certain purposes
Right to Restriction
Request restriction of processing in certain circumstances
Right to Data Portability
Receive your information in a structured, commonly used format
Right to Withdraw Consent
Withdraw consent for processing where consent was the legal basis
Right to Lodge a Complaint
Lodge a complaint with the Information Regulator of South Africa
To exercise your rights, contact us at:
Email: info@goshenprojects.co.za
Phone: 061 530 7314
Address: 22 Richards Dr, Halfway House, Midrand 1632, South Africa
We will respond to your request within 30 days.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.
9.1 Types of Cookies We Use
Essential Cookies
Necessary for website functionality
Performance Cookies
Help us understand how visitors use our site
Functional Cookies
Remember your preferences
Marketing Cookies
Track advertising effectiveness (with consent)
9.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites (social media, suppliers, partners). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. International Data Transfers
We primarily operate within South Africa. If we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with POPIA.
13. Marketing Communications
13.1 Consent
We will only send marketing communications with your explicit consent.
13.2 Unsubscribe
You can unsubscribe from marketing communications at any time by:
- Clicking the "unsubscribe" link in emails
- Contacting us at info@goshenprojects.co.za
- Calling us at 061 530 7314
You will continue to receive service-related communications even after unsubscribing from marketing.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for material changes (where appropriate)
We encourage you to review this policy regularly.
15. Contact Us and Complaints
15.1 Information Officer
Our designated Information Officer under POPIA is available to address privacy concerns:
Information Officer: Goshen Projects Solutions Management
Email: info@goshenprojects.co.za
Phone: 061 530 7314
Address: 22 Richards Dr, Halfway House, Midrand 1632, South Africa
15.2 Complaints Process
If you have concerns about how we handle your personal information:
- Contact our Information Officer using the details above
- We will acknowledge your complaint within 5 business days
- We will investigate and respond within 30 days
- If unsatisfied, you may lodge a complaint with the Information Regulator
15.3 Information Regulator of South Africa
Information Regulator (South Africa)
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Phone: +27 10 023 5200
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/
16. Consent
By using our website and services, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described herein.
For specific processing activities, we will obtain your explicit consent where required by law.
Your Privacy Matters to Us
We are committed to protecting your personal information and respecting your privacy rights. If you have any questions or concerns about this Privacy Policy or our data practices, please don't hesitate to contact us.
Last Updated: January 21, 2025 | Effective Date: January 21, 2025